Frequently asked questions

Here’s some of the more common questions about Wholesale diamonds. If you don’t seen your question answered here, feel free to drop us a line with your inquiry and we’ll do our best to get back with you as soon as possible!

Shopping Inquiries

Our payment methods almost everything: cash, credit card, cashiers check, wire.

All wedding jewelry (engagement rings, wedding bands, etc) delivery times is 2 Weeks for ALL products except earrings, pendants.

We charge local customers in Texas. We don’t tax out of state customer calls and orders online.

Yes. We also provide gift wrapping for free!

Yes, all products are subject to changes. This usually depends on the season or discount rates.

Yes. You can talk to us about the colors you want.

You can set a virtual consultation with us or we can send images through email or video chat.

We carry GIA certification diamonds which is a “gold standard” for diamonds. We also carry a variety of diamonds with different certification levels. All products include an appraisal paperwork.

Our products are also available in our local showrooms.

Shipping is available

Stores are open for clients who have booked an appointment.

No, but we’ll be making some adjustments in schedules if necessary.

We do overnight shipping.

We offer a 30-day return for our jewelries, except for custom jewelry. We allow item exchanges, and shipping and tax are not refundable.

We provide tracking information to you.

We only allow item exchanges, and shipping and tax are not refundable.


All products and shipments are insured.

Yes, we deliver on Saturdays.

Care And Repair

Same day when you bring your ring to us. This is also free of charge.

You can contact us through phone, email or video chat.